Q: Do you accept returns?
A: We do not accept returns as of right now, but may issue a refund under certain circumstances. If you have an issue or concern with your product or order, please contact us.
For anyone with super sensitive skin, we recommend unscented personal care products as the safest choice.
Q: What are your shipping rates?
A: Free shipping for orders over $50. We ship with USPS priority mail. We typically make a shipping run every day between 10 AM - 11 AM. The post office is closed on Sundays, so all orders after 11 AM Saturday get shipped on Monday.
Q: I developed rashes after using a product, why?
A: The number one culprits to adverse reactions are fragrance and essential oils. Magnesium Hydroxide (deodorant) is also a possible reason, which is why we use a very minimal trace amount. Please reach out to us if you have an adverse reaction to a product and we will issue a refund.
Q: What are some pros and cons of handmade soap vs commercial soap?
A: Handmade soap is higher quality than commercial soap. It feels nicer because it is naturally loaded with glycerin, which hydrates and softens the skin. You can really feel the quality in your hand as you lather up compared to the bars you can find in a gas station. Handmade soap is surfactant free, which is a synthetic lathering agent (typically found in laundry detergent). Many surfactants wreck havoc on the skin, even causing rashes for sensitive skinned folks. Another plus when going handmade is scent variety.
The biggest drawback to handmade soap is costs. Small batch labor, shorter shelf life, shorter use life, and high quality ingredients rack up expenses. We've cut as many corners as we can to drive price down. We don't (typically) add a neon dye or mica powder (colorant), and don't use goats milk as our manufacturing liquid for our main recipe (we may make some goats milk soap as a limited series someday). Our recipes are simple and minimalist to make manufacturing easy and investment costs as low as possible. Big soap companies have their own farms to derive oil from, or have the purchasing power that artisans do not. Labor and high quality small batches are the biggest reasons for costs versus big soap companies.
Q: How long does an AVSC product last?
A: We recommend using any AVSC product within 4-6 months from purchase. On average, handmade soap has up to a 1.5 year shelf life after curing depending on the oils used in the recipe. Keeping soap out of direct sunlight is critical, exposure to sunlight will destroy soap rapidly. Handmade soap is made without preservatives, so it will perish eventually. Avoid getting water in any product housed in a container, as bacteria or mold may develop over time. A simple cheeky trick to extend your soaps lifespan is to use two or three different bars at a time, and alternating them between every shower. This allows extra time for the soap to dry out between uses.